An Airbnb host bills her vacation rental guest for damage nearly three weeks after checkout. Is that allowed and c Rescue ...

Dwayne Coward Consumer Advocate Dwayne Coward is a consumer advocate who has skillfully mediated thousands of problems for consumers alongside Michelle since 2016. After a 40-year career with the U.S.

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Consumer Rescue is dedicated to educating, defending, and protecting consumers. If you have a problem with a company and cannot resolve it on your own, you can ask our consumer advocacy team for help, ...

Last Updated on July 3, 2025 by Michelle Couch-Friedman Could you be accused of causing costly damage to your next rental car even if you didn’t do it? Several hours after returning his Budget rental ...

Last Updated on February 2, 2025 by Michelle Couch-Friedman A Carnival cruise ship passenger says a beauty shop in Nassau somehow extracted $30,000 from her and her husband during a port stop. They’re ...

If you don’t smoke, I’m pretty sure you don’t pack cigarettes, marijuana, or a crack pipe when you go on vacation. Life-long nonsmoker Jason Gladden certainly didn’t bring any of that when he recently ...

Unfortunately, the program didn’t exactly work out that way for the Bautistas. They didn’t know it yet, but they were getting ready to ride a very unlucky streak. Fact: Flying to meet your cruise on ...

A man quickly answered. She says that initially, he seemed pleasant and more than willing to fix the problem. I told him what had happened. He answered in a friendly and understanding tone. I told him ...

Returning a prepaid car rental early The genesis of the problem that ended with Heather’s placement on the Do Not Rent list at Hertz began last winter. She booked a prepaid car rental for 89 days in ...