An Airbnb host bills her vacation rental guest for damage nearly three weeks after checkout. Is that allowed and c Rescue ...

Dwayne Coward Consumer Advocate Dwayne Coward is a consumer advocate who has skillfully mediated thousands of problems for consumers alongside Michelle since 2016. After a 40-year career with the U.S.

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

If you don’t smoke, I’m pretty sure you don’t pack cigarettes, marijuana, or a crack pipe when you go on vacation. Life-long nonsmoker Jason Gladden certainly didn’t bring any of that when he recently ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Unfortunately, the program didn’t exactly work out that way for the Bautistas. They didn’t know it yet, but they were getting ready to ride a very unlucky streak. Fact: Flying to meet your cruise on ...

Returning a prepaid car rental early The genesis of the problem that ended with Heather’s placement on the Do Not Rent list at Hertz began last winter. She booked a prepaid car rental for 89 days in ...

Meera is Your Research Valet at Consumer Rescue. She is the lady to reach out to when you need to find a real person inside a company who can help you solve your consumer problem. Meera is the former ...

Last Updated on July 5, 2025 by Michelle Couch-Friedman First-time cruise passengers Marisa Vacca, her husband, and toddler couldn’t wait to board Celebrity Cruises Reflection last December. The ...

Could you be accused of causing costly damage to your next rental car even if you didn’t do it? Several hours after returning his Budget rental car Derek Melber found out the answer to that question.

A few days later, Brown was initially pleased to see an email from Walmart. He hoped it would be confirmation that his refund had been processed. It definitely wasn’t. Instead, Brown was flabbergasted ...

Flight problems covered under EU261 compensation Flight delays Cancellations Denied boarding Downgraded to a lower class of service If you are notified of a flight cancellation or a change in your ...