An Airbnb host bills her vacation rental guest for damage nearly three weeks after checkout. Is that allowed and c Rescue ...

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

A few days later, Brown was initially pleased to see an email from Walmart. He hoped it would be confirmation that his refund had been processed. It definitely wasn’t. Instead, Brown was flabbergasted ...

Fraudulent repair bills aren’t just sent to customers of traditional rental car companies. Heidi Schiller found this out recently after a 24-hour car-sharing experience with Turo. Her vehicle host, ...

Cruise Fiascos: Dramatic Tales and Essential Tips Dive into the dramatic world of cruise mishaps with our “Cruise Fiascos” category. These articles from the Consumer Rescue case files recount ...

If you don’t smoke, I’m pretty sure you don’t pack cigarettes, marijuana, or a crack pipe when you go on vacation. Life-long nonsmoker Jason Gladden certainly didn’t bring any of that when he recently ...

My name is ****, and I am a member of Kasa’s Trust & Safety team. We are following up on your recent stay with us. While cleaning the vacation rental for our next guest, we identified that the ...

Last Updated on July 5, 2025 by Michelle Couch-Friedman First-time cruise passengers Marisa Vacca, her husband, and toddler couldn’t wait to board Celebrity Cruises Reflection last December. The ...

With the FedEx receipt guaranteeing a 10:30 am delivery of her passport wallet, Warren breathed a sigh of relief. Crisis averted. Or so she thought. Here’s what happened when this Celebrity cruise ...

Unfortunately, nearly every day, I receive a plea for help from someone who has lost money through an internet scam. In virtually every case, the victim paid via Zelle, gift cards, or a wire transfer.

UTOvacation sold Shih (Richard) Liu and his wife a once-in-a-lifetime trip to China and Japan. But Liu, like many other customers of this particular tour operator, now says he’s the victim of a scam.