Anyone who has experienced miscommunication in the workplace knows why strong communication skills are essential. Misunderstandings can lead to project delays, missed meetings, or confusing ...

Factor in dynamic marketplace changes, and artificial intelligence or AI virtual assistants might just become the key to how companies operate in the modern business environment. But how, exactly, ...

In this article, we’ll explore eight powerful marketing channels and guide through how to pick the ones that best align with your business and goals. What is a marketing channel? A marketing channel ...

Picture this: as a business, you just spent thousands of dollars on setting up a state-of-the-art video-enabled room, only to find out that it’s compatible with just a single service. This means you ...

Trust is not a ‘nice to have’ bonus in the world of sales. It’s how you build a relationship with a customer and turn a single purchase into several repeat purchases and ultimately into lifelong ...

For the second consecutive year, RingCentral has secured a spot on Fast Company’s 100 Best Workplaces for Innovators list. This repeat achievement underscores our unwavering commitment to fostering a ...

The 2023 Gartner report, “Critical Capabilities for Unified Communications as a Service (UCaaS),” has highlighted significant shifts in the UCaaS landscape, driven by changes in communication culture, ...

In this modern era of digital technology, everyone needs a good internet connection. One of the most used internet options is called DSL. But what is DSL? Digital Subscriber Line (DSL) is a type of ...

Sales in marketing. Sales and marketing. Sales versus marketing. What is the relationship between these two sides of your business? Are they opposed or do they work together? This article will help ...

When magicJack first burst onto the scene, consumers were blown away by the ability to make phone calls over the internet. Voice over Internet Protocol (VoIP) technology has been around since the mid ...

Take the Contact Center Maturity quiz to identify areas of need and find new ways to equip your agents with tech that will boost your CSAT and NPS as it cuts your costs.

If you work in sales or have ever worked in sales, then you will recognize this scenario only too well… You’ve nurtured a prospective customer through your sales funnel or sales pipeline. They seem ...