Take the Contact Center Maturity quiz to identify areas of need and find new ways to equip your agents with tech that will boost your CSAT and NPS as it cuts your costs.

Sales in marketing. Sales and marketing. Sales versus marketing. What is the relationship between these two sides of your business? Are they opposed or do they work together? This article will help ...

In this modern era of digital technology, everyone needs a good internet connection. One of the most used internet options is called DSL. But what is DSL? Digital Subscriber Line (DSL) is a type of ...

For the second consecutive year, RingCentral has secured a spot on Fast Company’s 100 Best Workplaces for Innovators list. This repeat achievement underscores our unwavering commitment to fostering a ...

Boost sales and delight customers with less effort using advanced SMS capabilities and targeted messaging - all from one trusted business number. Set up a shared inbox where your team can access and ...

We’ve got up to four customer service agents available at all times to manage customer inquiries about things like missed meals or making changes to meals. Responding to notifications about clients ...

In today’s fast-paced business environment, effective communication is essential for success, particularly for frontline workers who represent the face of many organizations. Recognizing this critical ...

Bursting onto the events marketing scene in a big way in 2020, virtual events are now the de facto hot stage for connecting with your audience. Why? Because they’re effective. According to a ...

Effortlessly link project teams, subcontractors, vendors, and clients for seamless execution, from start to finish. Use an all-in-one app for intelligent call routing, SMS, and video to keep your ...

We’re now known as one of the best producers of virtual education in the nonprofit tech space. But as flattering as that is, what matters is that it means we’re meeting the needs of our nonprofit ...

Stanislav is a Senior Quality Assurance Engineer at RingCentral. His team created its own performance testing tool. Stanislav shares insights on how the architecture of the tool was built and ...