Photo: Jason Redmond/AFP The companies said the new platform, called IntentCX, will harvest data on customer interactions from the millions of T-Mobile subscribers who use its T-Life app.

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T-Mobile has an answer for those frustrated by automated customer-service calls and it’s not hiring more hotline workers. It wants to build a robust AI platform based on harvested customer data.

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When I first learned about the new Go5G plans from T-Mobile I was a little confused by just how little the new plans seemed to offer. One of the things we previously loved about T-Mobile was the ...