An Airbnb host bills her vacation rental guest for damage nearly three weeks after checkout. Is that allowed and c Rescue ...

This is the team behind Consumer Rescue founded by consumer reporter and advocate Michelle Couch-Friedman. We're here to help consumers!

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

These are the real-life stories of travelers who have experienced dramatic and expensive vacation rental problems or scams.

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Maybe you’ve chosen to fly on the same day as your cruise and things went fine. But for this couple, that’s a gamble they lost.

Learn how we helped a Hertz customer who found herself on the car rental company's Do Not Rent list after a credit card dispute.

Your Research Valet. Consumer Rescue finds the customer service and executive contacts you need to solve your own problems with any company.

Celebrity Cruises denied boarding to this pregnant first-time would-be cruise ship passenger because she was far beyond 24 weeks. Now what?

This traveler was hit with fake rental car damage charges several hours after he returned a Budget vehicle. Can we rescue this consumer?

Walmart promised a refund, but then reneged on the offer. Instead of $1,297, the retail giant sent a $10 coupon. Can Consumer Rescue help?

EU261 provides compensation and other protection for airline passengers traveling to, from, and in Europe. Here are all the details you need.