Danaher’s Identity Profile With headquarters in Washington, D.C., Danaher is a group of companies that produce instrumentation and solutions for a broad range of end markets, including healthcare ...

Our most recent research explores the factors that can make a difference in creating good work. Our global survey of more than 1,200 business and human resources (HR) leaders in 10 industry sectors in ...

There were significant differences of opinion, but after an intense discussion, the leadership team came to a consensus. The inclusive nature of the discussion, the use of a different kind of ...

The second failure point, and one to which boards of directors are particularly susceptible, is a disproportionate focus on skills that should be table stakes. For instance, having a strategic ...

Imagine two call centers. In the first, you see smiles and concentrating faces, and overhear heartfelt efforts to help. There is a tangible buzz of hard work but also a feeling of energy and ...

When company leaders talk about democratizing artificial intelligence (AI), it’s easy to imagine what they have in mind. The more people with access to the raw materials of the knowledge, tools, and ...

Two companies; same crisis; vastly different responses and outcomes. A Nordic telecommunications company and its primary competitor, another European telecom manufacturer, both depended on the same ...

Some definitions will be clearly outlined in the reporting standards or applicable laws. Where they are not, some amount of judgment will be necessary. If a company were to disclose every single ...

To raise your own customer analytics ability, start by thoroughly defining your market and customers. Deepen your knowledge by applying techniques such as mapping the customer journey. Seek out data ...

Challenge-driven leadership is not right for every situation. But where innovation and entrepreneurship are required — and in particular where developing a solution requires drawing together diverse ...

John Berisford was the chief human resources officer at McGraw-Hill (later S&P Global) from 2011 through 2016. He is now president of S&P Global Ratings, the company’s flagship business. Jack Callahan ...

A version of this article appeared in the Spring 2022 issue of strategy+business. Ahmed Galal Ismail was impressed by the level of employee engagement in Majid al Futtaim Properties, the owner of the ...