The second failure point, and one to which boards of directors are particularly susceptible, is a disproportionate focus on skills that should be table stakes. For instance, having a strategic ...

Danaher’s Identity Profile With headquarters in Washington, D.C., Danaher is a group of companies that produce instrumentation and solutions for a broad range of end markets, including healthcare ...

Two companies; same crisis; vastly different responses and outcomes. A Nordic telecommunications company and its primary competitor, another European telecom manufacturer, both depended on the same ...

Our most recent research explores the factors that can make a difference in creating good work. Our global survey of more than 1,200 business and human resources (HR) leaders in 10 industry sectors in ...

There were significant differences of opinion, but after an intense discussion, the leadership team came to a consensus. The inclusive nature of the discussion, the use of a different kind of ...

A version of this article appeared in the Spring 2022 issue of strategy+business. Ahmed Galal Ismail was impressed by the level of employee engagement in Majid al Futtaim Properties, the owner of the ...

Imagine two call centers. In the first, you see smiles and concentrating faces, and overhear heartfelt efforts to help. There is a tangible buzz of hard work but also a feeling of energy and ...

When company leaders talk about democratizing artificial intelligence (AI), it’s easy to imagine what they have in mind. The more people with access to the raw materials of the knowledge, tools, and ...

Achieving high performance requires having the confidence to take risks, especially in a knowledge-intensive world. When an organization minimizes the fear people feel on the job, performance — at ...

Some definitions will be clearly outlined in the reporting standards or applicable laws. Where they are not, some amount of judgment will be necessary. If a company were to disclose every single ...

Plenty of shoppers say they prefer sustainable products over ordinary ones. Yet for consumer product companies, tapping into this green demand can prove tricky. One challenge: establishing that ...

In an era of celebrity chefs and chains, few restaurateurs have achieved their fame, fortune, or scale the way Danny Meyer has done it. USC was profitable in its first year. By the end of its second, ...